![\"Telephone](\"https:\/\/www.potential.com\/wp-content\/uploads\/2018\/01\/Untitled-3.png\")
<\/p>\nDespite the growth in chat and automation tools, the telephone is still one of the most used communication tools in business. As such having a good understanding of telephone etiquette is essential, whether communicating with customers, suppliers or your colleagues.<\/p>\n
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In this post, I will provide you with some tips to improve your communication skills, customer service, and\u00a0sales opportunities by using some telephone etiquette tips.<\/p>\n
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But let’s start with a small definition of Etiquette in general. According to the Collins dictionary<\/a>,<\/p>\n Etiquette<\/span>\u00a0is a set of customs and rules for\u00a0polite\u00a0behavior,\u00a0especially\u00a0among a particular\u00a0class\u00a0of people or in a particular profession.<\/p><\/blockquote>\n <\/p>\n Telephone etiquette is just an extension of that definition to cover conversations that take place through a phone. It’s one of the key elements of business etiquette in addition to email etiquette<\/a> and meetings etiquette. It’s also essential for effective customer service.<\/p>\n <\/p>\n Related Content: Customer Service Tips for Your Business<\/a><\/p>\n <\/p>\n When responding to a phone call in an organization you can follow the below points so that you convey professionalism in your working environment.<\/p>\n As a start,\u00a0Pick up the phone quickly.<\/strong>\u00a0People don\u2019t like to wait while calling make sure that you answer a call by the third ring.<\/p>\n Then, Answer the phone with a formal greeting.<\/strong>\u00a0Start by greeting and introducing yourself. You could say, \u201cGood morning\/ Good evening \/ Good Afternoon, This is Sara from Potential, how may I direct your call?\u201d<\/p>\n Smile as you speak!<\/strong> It’s hard to believe but people can pick up if you are smiling without actually seeing you. Smiling\u00a0makes you sound pleasant on the phone.<\/p>\n End the conversation<\/strong> by saying \u201cThank you sir\/ madam, is there anything else I can help you with?\u201d<\/p>\n <\/p>\n Make sure you use sentences like \u201cLooking forward to seeing you soon. Looking forward to hearing from you again. Thank you for calling Potential\u201d<\/p>\n Make sure that the vibes given on the phone are positive and reflect total assertiveness and professionalism.<\/p>\n Make sure that there\u00a0isn\u2019t too much noise\u00a0in the background. Do your calls from a quiet area in the office or from the inside of your parked car.<\/p>\n If you run across a client who is complaining about a product or service make sure that you are positive and friendly. You can watch the below video to see\u00a05 Great Customer Service Words & Phrases:<\/p>\nHere are some Telephone Etiquette Tips that you can use in your day to day work:<\/strong><\/h2>\n
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Some telephone etiquette tips that you can use to ensure a good call flow are:<\/strong><\/h2>\n
In general, follow these telephone etiquette best practices:<\/strong><\/h2>\n