{"id":18831,"date":"2018-03-18T14:55:26","date_gmt":"2018-03-18T14:55:26","guid":{"rendered":"https:\/\/www.potential.com\/?p=18831"},"modified":"2023-02-16T19:41:19","modified_gmt":"2023-02-16T19:41:19","slug":"email-etiquette","status":"publish","type":"post","link":"https:\/\/www.potential.com\/articles\/email-etiquette\/","title":{"rendered":"Email Etiquette &#8211; Tips for Better Communications"},"content":{"rendered":"<p>Despite the growth of apps, chat and automation tools, email is still one of the most used communication tools in business. As such having a good understanding of email etiquette is essential, whether communicating with customers, suppliers or your colleagues.<\/p>\n<p>Actually, a big portion of all internet traffic is still email &#8211; despite the fact that 60% of email traffic is made up of SPAM! I&#8217;m sure you come across SPAM emails on a daily basis.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" itemprop=\"image\" class=\"alignnone wp-image-17541 size-full\" src=\"https:\/\/www.potential.com\/wp-content\/uploads\/2017\/12\/blog-ran.png\" alt=\"Email Etiquette\" width=\"720\" height=\"405\" srcset=\"https:\/\/www.potential.com\/wp-content\/uploads\/2017\/12\/blog-ran.png 720w, https:\/\/www.potential.com\/wp-content\/uploads\/2017\/12\/blog-ran-300x169.png 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>In this post, I will provide you with some tips to improve your email communication skills, sending minutes of a meeting, and\u00a0e-marketing by using some email etiquette tips.<\/p>\n<p>&nbsp;<\/p>\n<p>But let&#8217;s start with a small definition of Etiquette in general. According to the <a href=\"https:\/\/www.collinsdictionary.com\/dictionary\/english\/etiquette\" target=\"_blank\" rel=\"noopener\">Collins dictionary<\/a>,<\/p>\n<blockquote><p><span class=\"hi rend-b\">Etiquette<\/span>\u00a0is a set of customs and rules for\u00a0polite\u00a0behavior,\u00a0especially\u00a0among a particular\u00a0class\u00a0of people or in a particular profession.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p>Email etiquette is just an extension of that definition to cover conversations that take place through email. It&#8217;s one of the key elements of business etiquette in addition to <a href=\"https:\/\/www.potential.com\/articles\/telephone-etiquette\/\" target=\"_blank\" rel=\"noopener\">phone etiquette<\/a> and meetings etiquette. It&#8217;s also essential for effective customer service and digital marketing.<\/p>\n<p>&nbsp;<\/p>\n<p>Related Content: <a href=\"https:\/\/www.potential.com\/articles\/digital-marketing\/\" target=\"_blank\" rel=\"noopener\">Ultimate Digital Marketing Guide<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Here are some Email Etiquette Tips that you can use in your day to day work:<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>Follow the following email etiquette tips when sending out business emails:<\/p>\n<ul>\n<li>Fill the subject line with something catchy that means a lot to your reader.<\/li>\n<li>Try to be straight to the point and include your main message at the beginning of the email. Make sure your email doesn\u2019t exceed 2-3 paragraphs. You can always add a more information section or attach a document with all the details so that it is optional for the reader to go through it.<\/li>\n<li>Be clear with your message and keep it simple<\/li>\n<li>Make sure your email has no punctuation or grammatical errors. Use spell and grammar check and proofread your email many times before sending it across<\/li>\n<li>Remember to say please and thank you. Be polite as you would in a normal conversation<\/li>\n<li><a href=\"https:\/\/newoldstamp.com\/email-signature\/\" target=\"_blank\" rel=\"noopener\">Add a signature<\/a> block section with the contact details necessary. There is no need to clutter your email with \u201csayings\u201d or artwork in the signature section. Keep it nice and neat.<\/li>\n<li>Be firm in terms of receiving responses and respond to your emails. If there are any delays be sure to clarify the reasons behind the delay.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Email etiquette could be very helpful in customer service situations since it makes a huge difference when a customer feels they are being respected.<\/p>\n<p>&nbsp;<\/p>\n<p>If you run across a client who is complaining about a product or service make sure that you are positive and friendly. You can watch the below video to see\u00a05 Great Customer Service Words &amp; Phrases:<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=83VVs-bzrR4\">https:\/\/www.youtube.com\/watch?v=83VVs-bzrR4<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Finally,\u00a0remember before you press the send button on an email or email marketing list that you follow the following email etiquette best practices:<\/p>\n<ul>\n<li>You have a clear and concise subject line<\/li>\n<li>You have used the right salutation to who you are sending the email to<\/li>\n<li>You have done your best to keep the email short and simple<\/li>\n<li>You have minimized the use of images and have provided a text alternative to the content of within the text. This is a good\u00a0practice, in case the recipient&#8217;s server doesn&#8217;t load the images<\/li>\n<li>You have put your\u00a0contact details at the bottom of the email<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>In summary, you should keep in mind, Email etiquette is about writing and responding to your emails in a highly professional manner.<\/p>\n<p>&nbsp;<\/p>\n<p>Email is the business world&#8217;s communication\u00a0tool, so treat it that way.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Despite the growth of apps, chat and automation tools, email is still one of the most used communication tools in business. As such having a good understanding of email etiquette is essential, whether communicating with customers, suppliers or your colleagues. Actually, a big portion of all internet traffic is still email &#8211; despite the fact [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":17541,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,1124,21],"tags":[2563,2579,2580],"class_list":["post-18831","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-customer-service","category-leadership-management-interpersonal-skills","tag-business-etiquette","tag-email-etiquette","tag-etiquette"],"_links":{"self":[{"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/posts\/18831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/comments?post=18831"}],"version-history":[{"count":5,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/posts\/18831\/revisions"}],"predecessor-version":[{"id":22711,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/posts\/18831\/revisions\/22711"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/media\/17541"}],"wp:attachment":[{"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/media?parent=18831"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/categories?post=18831"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/tags?post=18831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}